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.oh-timeline-line{background:var(--neutral-300)}.oh-timeline-content{display:flex;flex-direction:column;gap:2px;padding-top:3px;padding-bottom:16px;min-width:0}.oh-timeline-item:last-child .oh-timeline-content{padding-bottom:0}.oh-timeline-name{font-size:14px;font-weight:600;color:var(--neutral-800);margin:0}.oh-timeline-dates{display:flex;align-items:center;gap:4px;font-size:12px;color:var(--neutral-500)}.oh-timeline-dates svg{flex-shrink:0}.oh-timeline-assigned-by{font-size:12px;color:var(--neutral-400);font-style:italic}.oh-timeline-dept{display:inline-flex;padding:0 6px;border-radius:4px;background:var(--neutral-100);color:var(--neutral-500);font-size:11px;font-weight:500;align-self:flex-start}@keyframes ohFadeIn{0%{opacity:0}to{opacity:1}}@keyframes ohScaleIn{0%{opacity:0;transform:scale(.95) translateY(8px)}to{opacity:1;transform:scale(1) translateY(0)}}.bulk-toolbar{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:12px 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var(--neutral-200);border-radius:var(--radius-sm);background:#fff;color:var(--neutral-700);cursor:pointer;-webkit-appearance:auto;-moz-appearance:auto;appearance:auto}th.checkbox-cell,td.checkbox-cell{width:48px;min-width:48px;padding:8px 8px 8px 18px;text-align:center}.table-checkbox-label{display:inline-flex;align-items:center;justify-content:center;cursor:pointer;line-height:0;position:relative}.table-checkbox-label input[type=checkbox]{position:absolute;opacity:0;width:0;height:0}.table-checkbox-visual{display:inline-flex;align-items:center;justify-content:center;width:18px;height:18px;border:2px solid var(--neutral-300);border-radius:4px;background:#fff;transition:all var(--transition);flex-shrink:0;position:relative}.table-checkbox-label:hover .table-checkbox-visual{border-color:var(--primary-400)}.table-checkbox-label input[type=checkbox]:focus-visible+.table-checkbox-visual{outline:2px solid var(--primary-400);outline-offset:2px}.table-checkbox-label input[type=checkbox]:checked+.table-checkbox-visual{background:var(--primary-600);border-color:var(--primary-600)}.table-checkbox-label input[type=checkbox]:checked+.table-checkbox-visual:after{content:"";display:block;width:5px;height:8px;border:solid white;border-width:0 2px 2px 0;transform:rotate(45deg);margin-top:-1px}[data-theme=dark] .table-checkbox-visual{background:var(--neutral-100);border-color:var(--neutral-400)}[data-theme=dark] .table-checkbox-label:hover .table-checkbox-visual{border-color:var(--primary-400)}[data-theme=dark] .table-checkbox-label input[type=checkbox]:checked+.table-checkbox-visual{background:var(--primary-500);border-color:var(--primary-500)}.selected-row td{background:var(--primary-50)}[data-theme=dark] .selected-row td{background:#3b82f614}.selected-row:hover td{background:var(--primary-100)}[data-theme=dark] .selected-row:hover td{background:#3b82f61f}.ticket-mobile-row{display:flex;align-items:stretch;gap:0}.mobile-checkbox-wrap{display:flex;align-items:center;padding:0 8px 0 12px;background:var(--surface-main);border:1px solid var(--neutral-200);border-radius:var(--radius-sm) 0 0 var(--radius-sm);border-right:none}.mobile-checkbox-wrap input[type=checkbox]{width:18px;height:18px;cursor:pointer;accent-color:var(--primary-600)}.mobile-selected .ticket-mobile-card,.mobile-selected .mobile-checkbox-wrap{border-color:var(--primary-300);background:var(--primary-50)}[data-theme=dark] .mobile-selected .ticket-mobile-card,[data-theme=dark] .mobile-selected .mobile-checkbox-wrap{background:#3b82f614}.audit-filters-bar{grid-template-columns:1fr}.audit-filters-panel{background:var(--surface-main);border:1px solid var(--neutral-200);border-radius:var(--radius-lg);padding:20px;margin-bottom:18px;box-shadow:var(--shadow-sm);animation:fadeSlideUp .2s 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var(--neutral-200);border-radius:var(--radius-sm);box-shadow:var(--shadow-sm);cursor:pointer;transition:border-color var(--transition),box-shadow var(--transition)}.audit-mobile-card:hover{border-color:var(--primary-300);box-shadow:var(--shadow-md)}.audit-mobile-card:focus-visible{outline:3px solid var(--primary-300);outline-offset:2px}.audit-mobile-header{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-bottom:8px}.audit-mobile-meta{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--neutral-600);margin-bottom:6px}.audit-mobile-label{font-size:14px;color:var(--neutral-800);font-weight:500;margin-bottom:6px}.audit-mobile-time{display:flex;align-items:center;gap:6px;font-size:11px;color:var(--neutral-400)}@media(max-width:760px){.audit-mobile-list{display:block}.table-card{display:none}.audit-filters-grid,.audit-detail-grid{grid-template-columns:1fr}}[data-theme=dark] .audit-action-code{background:var(--neutral-100);border-color:var(--neutral-200);color:var(--neutral-700)}[data-theme=dark] .audit-json{color:var(--neutral-600)}[data-theme=dark] .audit-meta-table td{border-color:var(--neutral-200)}[data-theme=dark] .meta-key{background:var(--neutral-100)}[data-theme=dark] .audit-detail-meta{background:var(--neutral-100);border-color:var(--neutral-200)}.agent-status-toggle{position:relative}.agent-status-btn{display:flex;align-items:center;gap:6px;padding:6px 12px;border:1px solid var(--neutral-200);border-radius:var(--radius-sm);background:var(--neutral-50);cursor:pointer;font-size:13px;font-weight:600;transition:all var(--transition)}.agent-status-btn:hover:not(:disabled){border-color:var(--neutral-300);background:#fff}.agent-status-btn:disabled{opacity:.6;cursor:not-allowed}.agent-status-label{text-transform:capitalize}.agent-status-menu{position:absolute;top:calc(100% + 8px);right:0;z-index:45;min-width:180px;padding:6px;border:1px solid var(--neutral-200);border-radius:var(--radius-sm);background:var(--surface-main);box-shadow:var(--shadow-md);animation:fadeIn .15s ease-out}.agent-status-option{display:flex;align-items:center;gap:8px;width:100%;padding:10px 12px;border:0;border-radius:var(--radius-sm);background:transparent;color:var(--neutral-700);cursor:pointer;font-size:14px;font-weight:500;text-align:left;transition:background var(--transition)}.agent-status-option:hover:not(:disabled){background:var(--neutral-50)}.agent-status-option.active{background:var(--primary-50);color:var(--primary-700)}.agent-status-option:disabled{opacity:.5;cursor:not-allowed}.agent-status-check{margin-left:auto;color:var(--primary-600);font-weight:700}.ticket-available-overlay{animation:fadeIn .2s ease-out}.ticket-available-modal{max-width:520px;padding:0;overflow:hidden}.ticket-available-header{display:flex;align-items:flex-start;gap:14px;padding:24px 24px 16px;border-bottom:1px solid 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